MyArkevia is a digital safe designed for the secure archiving of HR documents, including pay slips. Access relies on a username/password pair provided by the employer, often via a one-time activation code. When this mechanism fails, the user finds themselves locked out of their own files, sometimes permanently after leaving a company.
Error C1 and Bbox incompatibility: a rarely documented network blockage
Among the connection issues on MyArkevia that are least covered by usual guides, error C1 specifically affects users connected via a Bbox (Bouygues Telecom). This malfunction prevents the loading of the authentication page or causes a timeout even before entering the credentials.
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The procedure that works in this specific case combines two actions: restart the Internet box and then relaunch the browser in private browsing mode. Private mode bypasses DNS caches and corrupted cookies that may block the connection to the service.
For those looking for a more comprehensive solution to MyArkevia connection issues, simply restarting the box is not always enough. Network filtering applied by certain operators or corporate routers can block HTTPS requests to the domain myarkevia.com without generating an explicit error message.
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Lost activation code and MyArkevia password reset
The activation code provided by the employer when opening the digital safe is for one-time use only. Once expired or lost, the standard recovery procedure goes through the “Forgot Password” button on the login page, which sends a reset link to the email address associated with the account.
The problem arises when the email provided is a professional address that the employee no longer has access to. After leaving a company, this situation becomes a real blockage. The safe remains accessible even after leaving, but only if the recovery email address is a personal one.
Contact Arkevia support to unlock an account
Since the end of 2025, MyArkevia has integrated real-time chat support. This development has reduced ticket processing times from several days to a few hours for cases of lost activation codes or technical failures.
To access this chat, you need to go to the service’s homepage and look for the messaging icon at the bottom right. Preparing your social security number and the email address linked to the account speeds up processing.
Limitations of MyArkevia in remote work and on filtered networks: what Trustpilot reveals
MyArkevia has a rating of 1.5 out of 5 on Trustpilot, with recurring reviews mentioning the inability to connect. Several responses point to a specific pattern: connections from corporate networks or VPNs fail without a clear error message.
Nomadic or remote workers are the most exposed. A corporate network often applies filtering rules that block certain domains or ports used by the platform. The result: a blank page or an infinite loading loop, with no indication of the source of the problem.
Diagnosing a network blockage on MyArkevia
Before contacting support, three checks can help isolate the cause:
- Test the connection from a mobile network (4G/5G tethering) to rule out filtering from the fixed network or corporate VPN
- Open the site in private browsing to eliminate the possibility of a corrupted cache or cookie blocking authentication
- Check that the browser is up to date, as some older versions of Safari or Firefox refuse recent SSL certificates used by MyArkevia
If the connection works on 4G but not on the fixed network, the problem lies with the network and not the platform. Reporting the domain myarkevia.com to the company’s IT department for whitelisting resolves the majority of these cases.
Document retention and the urgency of maintaining access to your digital safe
Regulations now require a retention period of 50 years for digitized HR documents in certified safes like Arkevia. A pay slip archived today must remain readable and accessible until 2076. This duration far exceeds the average length of employment.
Losing access to your Arkevia safe means losing legally valuable documents that will not be reissued by the employer. Pay slips, certificates, and tax documents stored in the safe are often the only digital copies available after the end of an employment contract.
Securing access before a job change
A simple precaution avoids most post-departure blockages:
- Replace the professional email address with a personal address in the account settings while access is still active
- Ensure that the password is well memorized or stored in a personal password manager (not the professional browser’s)
- Download a local copy of the most sensitive documents (pay slips, employer certificates) as a supplementary backup
These steps take a few minutes and prevent weeks of exchanges with support to recover a locked access. Managing these credentials before leaving is the point that most users overlook, according to feedback published on Trustpilot.
Connection issues on MyArkevia are rarely due to a global platform failure. The cause is almost always local: filtering network, browser cache, outdated email address. Identifying the correct level (network, browser, account) before contacting support saves considerable time, especially since real-time chat has replaced the old ticket system.